User Studies: Methods, Techniques, Evaluation.

User Studies: Methods, Techniques, Evaluation.

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User Education: Goals, Objectives, Techniques, Evaluation.

User Education: Goals, Objectives, Techniques, Evaluation.

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Models of information needs and seeking behavior.

Models of information needs and seeking behavior.

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Information Users and Their Information Needs: Categories of users.

Information Users and Their Information Needs: Categories of users.

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Records analysis method.

Records analysis method.

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Interview method

Interview method

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Techniques of Library & Information Centres Survey: Proforma method.

Techniques of Library & Information Centres Survey: Proforma method.

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National, International and Commercial Information Systems - Background, Services, Products.

National, International and Commercial Information Systems - Background, Services, Products.

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Types of Services: Bibliographic, CAS, SDI, Referral, Document Delivery, Translation.

Types of Services: Bibliographic, CAS, SDI, Referral, Document Delivery, Translation.

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Reference Interview, Search Techniques.

Reference Interview, Search Techniques.

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Reference Service: Concept, Need, Scope, Trends.

Reference Service: Concept, Need, Scope, Trends.

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Internet as a source.

Internet as a source.

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Evaluation of reference materials: Encyclopedias, Dictionaries, Yearbooks, etc.

Evaluation of reference materials: Encyclopedias, Dictionaries, Yearbooks, etc.

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