Outsourcing is the practice of contracting out a business function that was commonly or previously performed in-house. In the context of libraries and information centers, it is presented as a significant paradigm shift and a modern management strategy used to enhance efficiency and adapt to the changing information environment.
Outsourcing as a Paradigm Shift in Libraries
The sources identify outsourcing as a key component of the transformation libraries are undergoing to stay relevant in a knowledge-based economy. One source illustrates this as a direct paradigm shift from "In sourcing" to "Out sourcing". This shift is part of a broader re-engineering of library services to meet new demands, such as providing just-in-time information and more personalized services.
The "Creative use of out sourcing of operations" is listed as one of the key parameters to assess an information institution's preparedness for the Knowledge-Based Economy (KBE). This indicates that outsourcing is viewed as a strategic tool for modernization and efficiency.
Specific Library Functions and Activities Identified for Outsourcing
The sources provide several examples of specific library functions and operations that can be or are being outsourced:
- Retrospective Conversion (RECON): When converting a library's old bibliographic records into machine-readable form, the data entry work "may be done through outsourcing" as an alternative to using in-house library staff.
- Training and Human Resource Development: The sources note that training for library staff "is increasingly being outsourced to training providers, that is, outside experts are invited to be on the faculty" to conduct specific training programs.
- Software Customization: In the context of using open source software, libraries may need to "turn to a commercial vendor to customise the product to their needs," which is a form of outsourcing technical development.
- General Operations for KBE Preparedness: The sources list several operational areas where outsourcing is a creative and effective strategy for libraries aiming to thrive in a knowledge-based economy. These include:
- Procurement of information materials.
- Processing operations and services.
- Automated delivery of documents.
- Management of portals.