1. Who enunciated the term 'Reference Service'?
J D Brown
S R Ranganathan
Melvil Dewey
B S Kesavan

2. What is reference service according to Ranganathan?
Anticipatory service
Specialized service
Personalized service
Service on demand

3. What is very important factor between both type of reference service?
the user
the library
the librarian
the time

4. Which librarian used the word 'Reference Interview' for the first time?
Margrett Mann
Margaret Hutchins
Ranganathan
J S Foskett

5. What is not essential in the libraries for providing referral service to the user?
Union catalogue
Directory of institutes
Library catalogues
Encyclopedias

6. Which service consist of keeping abreast of who has what information and where?
Information scouting
Instructional service
Literature search
Translation service

7. Nowadays any piece of information becomes quickly out of date. This fact is called
Scatter of literature
Information explosion
Obsolescence
Realisation

8. Which one of the following is Indirect method of user education?
Conducted tour
Reader advisory services
Published guides
Informal meetings

9. Who is the author of the book titled "Digital Reference Services"?
S. R. Ranganathan
Gangathara Rao
W A Katz
Louis Shores

10. Which of the following is a fugitive material?
Pamphlets
Encyclopedia
Yearbooks
Bibliographies

11. Arrange the core part of Ready Reference Services?
(1). Furnishing the exact information
(2). Training the enquirer in fact finding
(3). Setting the enquirer on the right track to help himself.
3,2,1
2,3,1
3,1,2
1,2,3

12.A: Ready reference services chiefly related to facts and very specific and pinpointed
B: Long range reference services are exhaustive, specifically current or retrospective information to be collected from large number of sources
(A) is true, (B) is false
(B) is true, (A) is false
Both (A) & (B) are true
Both (A) & (B) are false

13. Which of the following is/are essentially made available in the Reference Department?
1. Reference desk,
2. Telephone
3. Records of answered questions
4. Vertical title for keeping Pamphlets
1 and 2 only
1, 2 and 3 only
1, 3 and 4 only
All the above

14. Which of the following is/are qualities of Reference Librarian?
1. Open mindedness
2. well-read
3. Tact
4. Dignity and Poise
1, 3, 4
1, 2, 3
1, 2, 4
1, 2 ,3 ,4

15. The Philosophical Transaction of the Royal Society established in
1661
1665
1887
1891

16. UNISIST now named as
PGI
NATIS
UNISIST II
CAIRS

17. Luhn of IBM introduced the concept of Selective Dissemination of Information in
1896
1904
1961
1992

18. The first commercial SDI was initiated by_________in 1965
Institute for Scientific Information
IFLA
ALA
Library of Congress

19. CAS, SDI services are fall under the category of
Bibliographical Service
Reference Service
Indexing Service
Reprographic Service

20. Indexing and abstracting services are called
Retrospective information service
Current information service
Current awareness service
SDI

21. The sentences should be written in which tense when writing an abstract of an article?
Future
Present
Past
Any

22. Feedback mechanism is a part of which service?
Translation service
CAS
Reprography service
SDI

23. Trend reports are fallen in the category of which source of information?
State of the art report
Progress report
Annual report
Library Report

24. Through which agency DIALOG online service being provided?
LOCKHEAD
PROQUEST
NLM, USA
SDC

25. Which center has been established as International Translation Center?
National Translation Center
European Translation Center
Indian Translation Center
American Translation Center

26. What is the meaning of duplication
To make a single copy of document
To make many copies of document
To make Large number of copies
To make small sized document

27. Xerographic process is categorized under which of the following?
Photographic process
Reflex method
Silver halide process
Electrostatic process

28. What is called the indirect method of electrostatic photo copying?
Xerography
Electrogrphy
Thermography
Electroface

29. How many steps are taken in answering reference question?
3
5
7
10

30. What is the meaning of translation pools?
Details about names of translation experts
Address of the translators
Agency of the names of translation experts
None of the above