Total Quality Management Tools & Techniques

1.From the following which is used to collect data
Check sheets
Histogram
Scatter diagram
Control Chart

2.Which one of the following represent graphically the data.
Check sheets
Histogram
Scatter diagram
Control Chart

3.Which one of the following shows the relationship between two variables
Check sheets
Histogram
Scatter diagram
Control Chart

4.Which one of the following help in finding out if the process is under control or not
Check sheets
Histogram
Scatter diagram
Control Chart

5.Which one of the following helps in identifying the main causes of the problem
Histogram
Pareto chart
Cause and effect diagram
Flow charts

6.Which is help to identify the root causes of the problem and also their possible effect.
Histogram
Pareto chart
Cause and effect diagram
Flow charts

7.Which is used to represent graphically different processes and work flow in the organisation.
Scatter diagram
Pareto chart
Cause and effect diagram
Flow charts

8.A way of finding out what the best practices and processes are in the business and adapting and implementing those practices in the organisation is called
Quality Assurance
Participative Management
Benchmarking
Quality Circles

9.(A): ISO 9000 though advisory in nature could be a valuable component of TQM.
(B): While ISO 9000 points out the fault areas, the TQM provides ways and means to tackle these faults.
(A) is true, (B) is false
(B) is true, (A) is false
Both (A) and (B) are true
Both (A) and (B) are false

10.Which of the following elements of TQM applicable to Libraries
1.User focus
2.Long term commitment
3.Decisions based on data
4.Empowering employees
1,2
1,3,4
1,2,4
1,2,3,4