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Total Quality Management Basics

1.Who were the pioneers in adopting Quality movement
Americans
Chinese
Japanese
Indians

2.Select the Three main contributors to the Total Quality Management approach 1. W. Edwards Deming
2. Josheph M. Juran
3. Philip B. Crosby
4. F.W. Taylor

1,2,3
1,3,4
2,3,4
1,2,4

3.Who developed Statistical Process Control (SPC) chart as a tool to measure the causes of variability in a system.
W. Edwards Deming
Ishikawa
Taguchi
Feigenbaum

4.Who formulated the PDCA (Plan,Do, Check and Act) cycle as a systematic approach to problem solving.
Josheph M. Juran
Philip B. Crosby
W. Edwards Deming
Shigeo Shingo

5.Quality Planning, Quality Control and Quality Improvement are called_______Trilogy.
Shingo
Deming
Crosby
Juran

6.Who provided 14 steps to Quality? Also provided tools like 'Quality maturity grid' 'Make Certain Program' 'Management Style Evaluation' and `Quality Vaccine'.
Philip B. Crosby
W. Edwards Deming
Armand V. Feigenbaum
Kaoru Ishikawa

7.Who suggested ten benchmarks for Total Quality Control?
Armand V. Feigenbaum
Philip B. Crosby
Genichi Taguchi
Shigeo Shingo

8.Cause and effect diagram also known as
Genichi Taguchi diagram
Shigeo Shingo diagram
Fishbone or Ishikawa diagram
Juran diagram

9.Who provided his own version of Zero defect - `Poko-Yoke', or `defect = 0'
Kaoru Ishikawa
Genichi Taguchi
Armand V. Feigenbaum
Shigeo Shingo

10.Who devised The Loss Function - an equation to quantify the decline of a customer's perceived value of a product as its quality declines.
Shigeo Shingo
Genichi Taguchi
Kaoru IshikawaC
Philip B. Crosby

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